Refund Policy for Selora Hair Care

At Selora Hair Care, we strive to ensure complete customer satisfaction with every purchase. Please read our refund policy carefully before placing an order.

1. Refund Eligibility

• Refunds will only be considered for orders that meet the following criteria:
  • The order was cancelled before it was shipped.
  • The order was placed by mistake and not intended for purchase.
  • The product received is damaged, defective, or does not match the description provided on our website.

2. Refund Process

• To request a refund for an eligible order, customers must contact our customer support team within [number of days, e.g., 7 days] of receiving the order.
• Proof of purchase, such as order number and purchase receipt, may be required to process the refund.
• Refunds will be issued to the original payment method used during the purchase.

3. Non-Refundable Items

• Certain items are not eligible for refunds, including but not limited to:
  • Products that have been used, opened, or tampered with after delivery.
  • Products that are not in their original packaging or condition.
  • Digital products or services.
  • Gift cards or promotional items.

4. Refund Exceptions

• In exceptional cases, Selora Hair Care reserves the right to refuse or partially refund certain orders based on the circumstances.
• Refunds may be subject to processing fees or deductions, such as shipping costs, restocking fees, or discounts applied during the purchase.

5. Contact Us

• For refund inquiries or assistance, please contact our customer support team at sales@selorahaircare.com

6. Policy Updates

• Selora Hair Care reserves the right to modify or update this refund policy at any time without prior notice. Customers are encouraged to review the policy periodically for any changes.

By placing an order with Selora Hair Care, you acknowledge and agree to abide by the terms outlined in this refund policy.